The Board of Directors recently approved Middle Park Medical
Center’s 2014 strategic goals. These goals were put together through the
managers of MPMC and vetted by the senior leadership team. Board President
Bernie Murphy stated that this will be “our bible” for the upcoming year. This
document will be used organization-wide to guide our work throughout the year.
Middle
Park Medical Center
2014
Goals
Priorities
1: Regulation or
requirement2: Very important/critical to achieve Strategic Pillars and Vision
3: Important
Pillar: Technology
Goals
|
Time
Line
|
Priority
|
Lead
Team
Lead*
|
Tactics
|
Implement
a functional Electronic Medical Record: hospital and clinics.
·
Implement Meaningful Use II requirement (regulation)
|
Dec
2014
|
1
|
COO*
CQO
CNO
|
1. Host selection:(complete)
2. Tactical Implementation
Plan: (March 2014)
·
Project Manager
·
Users’ Implementation Team
·
IT Infrastructure
·
Trainer/Training
·
Competency examination
|
Timely
and accurate bills out to patients
|
July,
2014
|
1
|
CFO*
Finance
Services Director
|
1. Develop measures and
benchmarks: (February)
2. Complete a plan to achieve
benchmarks: (April)
|
Pillar: Growth
Goal
|
Time
Line
|
Priority
|
Lead
Team
Lead*
|
Tactics
|
1. Grow surgery
2. Increase additional
outpatient services by minimally two service lines.
3. Establish a three year
growth strategy
|
Dec.
2014
|
2
|
CEO*
CMO
CNO
|
1. Complete market assessment:
March)
2. General surgeon on board:
(January)
3. Successful recruitment of
the following specialties/services: (first quarter)
·
Ophthalmology
·
Podiatry
·
Retina specialists
·
Urgent Care
4. Assess feasibility of new
service opportunities: (October)
·
Oncology: chemo
·
Pain management
·
Microbiology
|
Pillar: Organization
Goals
|
Time
Line
|
Priority
|
Lead
Team
Lead*
|
Tactics
|
Develop
and implement standardized salary structure
|
June
2014
|
2
|
HR
Director* CEO
|
1. Define core competencies:
(April)
|
Decrease
staff turnover by 33%
|
December
2014
|
2
|
HR
Director* CEO
|
1. Initiate employee
satisfaction: (March)
2. Incorporate Centura
turnover measures: (May)
3. Develop focused strategies
for retention: (July)
|
Implement
3 to 5 lean projects that result in system efficiencies across sites
(supplies, people, services, information/ communication)
|
Jan
2014
|
2
|
CQO*
AHA
|
1. Identify projects and
measures: (January)
|
Build
medical staff engagement
|
June
2014
|
2
|
CMO*
AHA
|
1. Create and disseminate CMO
job description: (January)
2. Appoint medical staff to
MPMC committees, teams, projects and strategic planning: (first quarter)
3. Restructure medical staff
performance and compensation model: (April)
|
Implement
a Compliance Program
|
June
2014
|
1
|
COO*
CNO
CQO
|
1.
Appoint a Compliance Officer: (January)
2.
Define/refine the Compliance Program: (first quarter)
|
Standardize
internal organizational communication
|
June
2014
|
3
|
Marketing
Director*
CEO
COO
CNO
|
1. Redesign Intranet: (first
quarter)
2. Establish communication policies:
(June)
|
Pillar: Community
Goal
|
Time
Line
|
Priority
|
Lead
Team
Lead*
|
Tactics
|
Develop
and implement the Ambassador Program
|
Fourth
Quarter 2014
|
3
|
Marketing
Director
CEO
CFO
HR
Director
|
1. Define the program (March)
2. Identify Ambassadors
(April)
3. Complete training (July)
|
Complete
a multi-year Marketing/PR Strategic Plan and Framework
|
February
2014
|
2
|
Marketing
Director*
CEO
|
1. Hire a Marketing Director:
(complete)
2. Complete the 2014 Marketing
Plan and framework: (February)
3. Review, evaluation and adjustment
of plan: (ongoing)
|
Implement
a vehicle/vendor to establish and measure patient satisfaction (requirement)
|
June
2014
|
1
|
CQO*
CNO
|
1. Agreement signed: (January)
2. First survey initiated:
(April)
|
Pillar: Strategic Partner
Goal
|
Time
Line
|
Priority
|
Lead
Team
Lead*
|
Tactics
|
Establish
ongoing quarterly contact with primary care practices in Grand County.
|
July
2014
|
3
|
CMO*
AHA
Marketing
Director
|
1. Identify target practices,
liaisons and agendas: (June)
|
Define
and structure the Centura relationship
|
May
2014
|
2
|
CEO*
Board
|
1. Manage the messaging and
transition: (ongoing)
2. Implementation (June -
December)
|
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