Congratulations!

Service Excellence Initiative

 

 

Middle Park Medical Center strives to provide world-class Service Excellence to

continuously improve the patient experience, employee satisfaction and physician
engagement at our facilities. We have launched our Service Excellence Initiative,
which will be implemented throughout the MPMC family during the next three years.

The Service Excellence Initiative will enhance the experience for our patients, their
families and our community, as well as ourselves, and will move Middle Park Medical
Center forward in becoming the health care provider and employer of choice in
Northwest Colorado.

As part of this project, we have selected the following leaders within our

organization to lead the first phase of implementation. The Service Excellence Council
will provide leadership and communication to the Service Excellence Initiative. The
Service Excellence Advisors will lead Service Excellence Initiative workshops for the
entire MPMC staff and guide us through implementation of customer service
improvement projects.
 

Service Excellence Council

David Solawetz, RN, CQO, Chair

Janet Peters, Program Director
Carmen Covington, CNO
Zane Gray
Miranda Marsh
Bridget Newman
Bethanie Reynolds
Jeanine Shunk
Jason Stuerman, MD
Theresa Vague

Service Excellence Advisors
Jean Anderson
Alexis Bates
Amanda Haight
Jeff Hoffman
Mary Meeks
Holly Peck
Evaldas Pilkis
Chris Porter
Daniele Porter
Marjorie Pfeffer
Chris Trimmer
Darren Zunno

Please look forward to further information as we progress with the Service

Excellence Initiative into 2014! This initiative will enable us to reach higher levels of
customer and employee experience. Your commitment to MPMC and patient
satisfaction is paramount to make this initiative successful!