Cc: Cole white,
Carmen Covington, David Solawetz, John Wisneski, Bethanie Reynolds, Sherri
Solawetz
Bcc: Board of
Directors
From: Trampas Hutches
Subject: !!!!!!!!!!!!!
i NEED MY SCANNER FIXED ASAP!!!!
Warm Regards,
Trampas Hutches, COO
Middle Park Medical Center
970-724-3130
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How would you feel if you received this e-mail? Would you be offended, angry, hurt? How do you think the Cc people feel about
this? I know the senior leadership would
frown on this. Not over the scanner, but
the sender is acting like a petulant two-year-old. The Board of Directors would be wondering why
they even received this e-mail, let alone the use of the blind carbon copy. Not to mention IT would not be likely to move
on the issue just due to the simple fact of human nature.
Right now you are saying to yourself “oh nobody sends
these types of e-mails”. You would be
very wrong. Aside from the obvious
issues all around with this e-mail, the lost productivity to stop the fall-out
from these e-mails are huge wasteful and “un-Lean”.
There are two things wrong with this:
1. If the issue has not been resolved rather than
Cc and Bcc sending chain of command should be followed. An e-mail should be sent to the direct
supervisor of the department in question
2. All
e-mail etiquette rules were broken
In the next managers meeting Trudy and I will be rolling
out e-mail etiquette training. This will
be part of a broader training of organizational clarity. The one thing that makes all of this go is
communication. It all comes down to the “good
ol Golden Rule” “Love thy neighbor as
thyself”.
I am glad to back to writing my blog as I have written
close to a 50 page project over the past month for my Master’s Degree
program. This is one of my favorite
parts of my job, my blog.
**Disclaimer** The
above e-mail was completely fictional.
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